Centurylink Downdetector (2024)

FAQs

Why is my CenturyLink internet not working? ›

Double-check that all cords and cables are fully plugged into your devices and into both the jack and the power outlet. Cords can get jostled loose over time and bumped by kids, pets, or furniture. Reboot your modem. A restart clears the modem's memory (cache) and can resolve a number of common connection errors.

User reports indicate no current problems at CenturyLink.

Often, a poor connection can be fixed by restarting your modem/router. This clears the memory and resets the connection. Rebooting also gives you the best WiFi signal by allowing the modem to select the channel with the least interference. If you're needing to reboot your modem often, it's probably time to replace it!

User reports indicate no current problems at CenturyLink

CenturyLink offers internet, television, phone, and home security services.

When Wi-Fi is connected but there's no internet access on a single device, the issue often lies with the device's network settings, a faulty Wi-Fi adapter, or outdated drivers. It could also be due to incorrect IP configuration or DNS cache problems specific to that device.

Two common causes of being unable to connect are having the incorrect network or the wrong password. Try these steps: Check to make sure you're using the right password or connecting to the right network. If you haven't customized your WiFi network at all, these will be the ones printed on your modem label.

CenturyLink also admitted it is losing customers after deciding to shelve its unprofitable, competing Prism TV product. The only growth on the consumer side of CenturyLink is coming from significant broadband upgrades. “In the first quarter, we saw a net loss of 6,000 total broadband subscribers.

Check for a security conflict from your firewall or anti-virus software. To see if this is the problem, temporarily disable your security software. Be sure to turn it back on when you're done testing. After you've disabled the program, check to see if you are still having problems sending/receiving emails.

Officially, CenturyLink's DSL customers became Brightspeed customers on October 3, 2022, when the company took over CenturyLink's DSL accounts. If you're a former CenturyLink DSL user, all of your account information has now been moved to Brightspeed.

Does CenturyLink limit bandwidth? Yes, CenturyLink limits bandwidth for some of its plans. The company offers a variety of plans with different speeds and data allowances, so customers can choose the plan that best suits their needs. CenturyLink also offers unlimited data plans for an additional fee.

How to make CenturyLink internet faster? ›

Free up bandwidth

Power off or disconnect devices that you aren't actively using. If you have slow internet speed, try making a household schedule to manage which devices can be used at different times. As you connect more devices to your WiFi, the signal strength and connection speed will go down.

Why is my Wi-Fi so slow all of a sudden? Some common reasons are that you're too far away from the router, your bandwidth is low, there's an issue with the device you're using, you need to update your network drivers, or there are too many devices connected to the network and they're streaming or using lots of data.

Check your internet providers' social media accounts, as sometimes companies will use these platforms to post information about outages and planned works. Still nothing? Also check its website or app (you may have to log in to your account first, so keep your details handy).

Wireless interference - there may be several WiFi hotspots using the same or overlapping channels or devices that can induce interference, such as microwave ovens, cordless phones or other wireless devices. Router / modem or other networking equipment issues on your side, at home, in the office, faulty Ethernet cables.

For additional support, please call 844-715-9988 or use our online live chat feature. Is CenturyLink Business available in my area? To see if CenturyLink Business is available in your area, check availability here or give us a call.

There could be a number of factors that affect your internet connection. First, and most likely, is issues with your equipment. Restarting your modem/router will often resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

Power light RED: The modem is testing its own hardware. If it's still red after a few minutes, there could be hardware or sofware failure. Power light ORANGE or blinking GREEN/ORANGE: The modem is testing its own software.

Check for Physical Connectivity Issues

Sometimes, your internet connection can fail due to simple issues like a loose or unplugged network cable, modem, or router. Or, if you're on a wireless network, your computer's wireless network interface card might be turned off.

A red DSL light means your modem is not connecting to our network, either because your service is not activated from the CenturyLink side, or because the jack is faulty. If the DSL light remains red after checking the cords and trying all available jacks, you will need to chat with a service agent to get help.